Homeowner Care

The Homeowner Care team will contact you approximately two months after you take possession to address any warrantable items. You will be contacted again as you near the end of your builder warranty period to address any other warrantable items that have since developed.

Alberta New Home Warranty: 1 – 2 – 5 – 10 Coverage

We take our warranty program very seriously, and that’s reflected in our top rating with the Alberta New Home Warranty Program. Together, we provide warranty coverage for the systems, labour and materials that have been used to build your home.

While we strive to build a flawless home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. When this occurs, we will make the necessary corrections so the item meets our warranty guidelines. In support of this commitment, we provide you with several warranties based on the components in your home:

• One-year warranty on defects in materials and labour after the commencement date of the home warranty insurance policy.
• Two-year warranty on defects in materials and labour related to the delivery and distribution systems after the commencement date of the home warranty insurance policy.
• Five-year warranty on defects in the building envelope, including those resulting in water penetration, after the commencement date of the home warranty insurance policy.
• Ten-year structural defects warranty, after the commencement date of the home warranty insurance policy.

Warranty Certificate

You will receive the Limited Warranty Certificate from the ANHWP shortly after the closing of your home. Please read through this information, as well as the warranty procedures and guidelines discussed on the following pages. If you have any questions, please contact the Homeowner Care team.

For more information regarding the ANHWP and its functions, please consult their website at www.anhwp.com.